Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.

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Benefits of Amdocs Clarify Integration This Amdocs Clarify CRM Integration technology helps organizations unify multiple amdosc into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs.

Follow Us on Twitter. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. We see some stability in the software market in the coming quarter, otherwise so far India has been sharing a global fate. We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used, and to tailor advertising.

Relevant discussion may be found on the talk page. The new Customer Interaction Manager offers a simplified workflow platform for interacting with the customer.

Please do not remove this message until conditions akdocs do so are met. Within the past year, Amdocs has introduced browser-based versions of its sales, billing, customer service and support, call center, and response center applications. Gives agents insights to and recommendations for company’s customers.

The upcoming shift in the market is from capturing to retaining the customers which has become a key for the telecom companies. Reproduction of this publication in any form without prior written permission is forbidden.

The company provides sophisticated customer care, billing and order management systems for telecommunications carriers and Internet services providers. The information contained herein has been obtained from sources believed to be reliable.

Thin-client version of ClearSupport Accessed through any standard browser from any location.

Tracks customer requests from initiation to resolution, creating an auditable information log Tracks a change request’s ownership, commitments and deadlines Offers automatic escalation with associated notification and report production Notifies agents through e-mail, clafify or an on-screen message of status changes for example, from “being fixed” to “fixed” or for expired time limits.

By using this site, you agree to the Clwrify of Use and Privacy Policy. Handles billing inquiries and adjustments at the first point of contact Applies consistent billing rules and guidelines across all interaction channels Supports integration to third-party billing systems.


Amdocs now offers a more comprehensive solution for campaign management and customer analytics. Manages information flows to ensure requests for changes, fixes and improvements to a product are handled efficiently. Amdocs realizes that most companies would like to upgrade computing infrastructures to accommodate new Internet architecture applications.

This helps companies to develop better-targeted service and support for customers. Through its windowing capabilities, the Customer Interaction Manager integrates with ClarifyCRM applications for campaign marketing, clarrify, ordering, quoting, scripting and other activities.

Amdocs ClarifyCRM Service Solutions

Unifies the customer service agent’s desktop through a simplified, streamlined user interface Designed to fulfill customer requests through a single interaction Offers “in-context” navigation based on customer profiles, histories and requests Includes context-driven navigation to other ClarifyCRM modules for contracts, marketing campaigns, ordering, scripting, trouble ticketing and other functions. Even better, transactions can be recorded to automate a sequence of tasks directly on the Amdocs application.

When service and support modules are used with ClarifyCRM Campaign and ClarifyCRM Opportunity Advisor, customer service and support requests can be analyzed with a real-time decision engine with the prospect of converting these interactions into selling opportunities. Morris KahnBoaz Dotan. In essence, this means that you can integrate into your Amdocs applications without needing access to the source and without obtaining costly customization services or additional software licensing fees Of course, you need to be sure you are not violating any of your terms of service with your vendor.

Chordiant 5 comprises six service-related modules: In earlyfederal agencies conducted a counterintelligence investigation to determine if Amdocs was being used by Israel to eavesdrop on U. The Billing Manager also operates with external billing systems. The opinions expressed herein are subject to change without notice.

Easy No-hassle Amdocs Clarify CRM INTEGRATION

Controls interaction with remote field clarofy Enables field service agents to receive appointments and ammdocs their schedule updated while away from the office Allows the agent to access the enterprise database to obtain case details and history, directions to the company and customer information Allows on-site agent to search the diagnosis engine, request parts and update the case status Permits resolutions to be delivered over Wireless Application Protocol WAP phones and Windows CE akdocs Palm OS handheld devices.

PeopleSoft offers its PeopleSoft 8 line, which comprises financial, marketing, sales, support and other components. But the company’s primary focus on the telecommunications market has thus far stunted its expansion. June Learn how and when to remove this template message. Also it tightly integrates with Amdocs’ marketing and customer analytics solutions.


Jacada Fusion allows you to selectively open functionality within the Amdocs application and reuse this functionality through an open standard web services API, even where no API existed before!

A new development environment for creating ClarifyCRM Web client applications and data models Offers what you see is what you get WYSIWYG editing of user interface page layout and controls Uses wizards to speed customization off existing business logic and user interface pages Navigates ClarifyCRM objects and components through graphical means Leverages existing Java tools and amdos.

Avner also said the company divides its 12 global centres into divisional and core product development centres. Provides tools for the display and manipulation of account information Offers a complete view of customer data at multiple account-specific levels Handles contacts, contact roles, customer support activities, locations and service contracts Monitors and tracks all customer touch-points through e-mail, Web chat sessions, mail and telephone.

The product line provides analysis, coordination, management, reporting and tracking solutions for on-site, remote and Web-based customer service operations. Retrieved December 13, But there are many products that are not available in thin client form.

The vendor offers the following CRM 7. The Amdocs ClarifyCRM Service and Support line is designed to help reduce the cost of customer interactions while concurrently optimizing the value of each interaction. In MarchAmdocs expanded its ClarifyCRM application suite through the acquisition of the assets of Xchange, a supplier of campaign management and real-time marketing automation software.

Easy No-hassle Amdocs Clarify INTEGRATION

Handles employee problems and requests for internal help desks Enables inquiries wmdocs be logged, tracked and escalated based on pre-defined business processes Provides agents with relevant employee, inquiry and departmental information Resolves problems through a knowledge base of previous solutions to common problems Employees can serve themselves and log cases via e-mail.

Through its tight integration with ClarifyCRM Marketing and Analysis products, Amdocs’ service and support solutions have become much more intelligent. The Pegasystems’ enterprise rules engine dynamically chooses the appropriate rule depending on six dimensions of rule resolution: